Step 1
Tell us what is needed
A referral or enquiry gives our team the clinical and practical context needed to identify the right pathway.
Here’s a basic summary of how it works for you.
Patients and families+
Start with a GP referral, then our team reviews your needs and matches you with an appropriate psychiatrist. Your consultation takes place by secure video, with a report returned to your referring GP when applicable.
GPs and other referrers+
Send a referral through your usual secure channel. We triage it, coordinate the appointment and provide clear written feedback so ongoing care remains connected with the patient’s treating team.
Psychiatrists and mental health professionals+
Join a nationwide telehealth service with flexible consulting, dedicated administration, billing support and a peer network committed to high-quality digital mental health care.
Straightforward at every step.
Step 2
We find the right fit
Our team reviews the information, confirms eligibility and coordinates an appointment with an appropriate clinician.
Step 3
Care continues together
The consultation is delivered by secure video, with clear next steps shared with the patient and referring practitioner.
Your rights stay at the centre of care.
As part of HealthBright, we uphold the Australian Charter of Healthcare Rights. Every person has the right to access, safety, respect, partnership, information, privacy and feedback.
Have a question before you begin?
Our team can explain the process, help with referral requirements and point you towards the right next step.