Important information about the Call to Mind website and scheduled telehealth service.
Last updated 26 August 2026
1. Description of Call to Mind services
Call to Mind coordinates scheduled telehealth mental health services delivered by appropriately qualified practitioners. Information on this website is general and does not replace personal medical advice, diagnosis or treatment.
Appointment availability, fees, Medicare eligibility and the suitability of a referral are confirmed individually and may vary by clinician and service type.
2. No crisis management
Call to Mind is not an emergency or crisis service. If you or someone else is in immediate danger, call 000 or attend the nearest emergency department. Lifeline is available on 13 11 14.
3. Our responsibilities
We aim to provide clear service information, coordinate appointments carefully and protect the confidentiality of personal and health information. Clinical decisions remain the responsibility of the treating practitioner exercising independent professional judgement.
Website content may change as services, Medicare requirements and clinical guidance evolve. Current details should be confirmed with the team before acting on website information.
4. Privacy and confidentiality
Personal information is handled in line with our privacy policy and applicable Australian law. Do not submit health information through any form labelled as a design preview.